Resident Experience & Community Services Lead

Greystar; Denver (CO); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision

Paid Time off

Vacation and holidays

Housing discount

Sabbatical after 10 years

401(k) with company match

Job summary

Greystar in Denver, CO, seeks a Resident Services Coordinator to assist residents with service requests, accounting questions, and communications, driving satisfaction and retention across the community.

You will handle front desk inquiries, coordinate events, and manage communications daily, while supporting maintenance vendors and ensuring the leasing office is prepared for showings and move-ins.

Qualifications

• Experience in property management or customer service is preferred.
• Ability to manage resident communications and events.

Responsibilities

• Addresses resident concerns and questions about rent and fees to improve satisfaction.
• Performs call-backs on service requests within 24 hours.
• Produces and coordinates resident communications (newsletters, surveys, letters).
• Organizes resident events and coordinates gifts and arrival visits.
• Assesses office appearance, curb appeal, and vacancies for daily show readiness.
• Reviews security and incident reports and follows up as needed.
• Monitors front desk communications and responds promptly.
• Prepares access keys/fobs for move-ins.
• Coordinates vendor communications during emergencies.

Skills

Customer service

Communication

Multitasking

Job description

Greystar in Denver, CO, seeks a Resident Services Coordinator to assist residents with service requests, accounting questions, and communications, driving satisfaction and retention across the community.

You will handle front desk inquiries, coordinate events, and manage communications daily, while supporting maintenance vendors and ensuring the leasing office is prepared for showings and move-ins.