Evening Resident Experience Coordinator

Greystar; Denver (CO); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability & Life insurance

Paid time off

401(k) with company match

Paid parental leave

Housing discount

Sabbatical after 10 years

Job summary

Greystar, based in Denver, CO, is seeking a Resident Services Coordinator to provide excellent customer service to prospective and current tenants and property staff, leveraging in-depth knowledge of the property to support a quality living experience.

You will coordinate resident functions, publish a property newsletter, handle issues and maintenance requests, schedule rentals, and assist with safety checks, with an evening shift and weekend work required.

Qualifications

• Coordinates all resident functions and activities including orienting residents to the property.
• Develops and publishes property newsletter with planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
• Prepares incident reports pertaining to resident issues.
• Schedules activity center or clubhouse rentals, maintains contracts, and collects fees.
• Inspects buildings and grounds for safety and cleanliness.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
• Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.
• Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
• Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Job description

Greystar, based in Denver, CO, is seeking a Resident Services Coordinator to provide excellent customer service to prospective and current tenants and property staff, leveraging in-depth knowledge of the property to support a quality living experience.

You will coordinate resident functions, publish a property newsletter, handle issues and maintenance requests, schedule rentals, and assist with safety checks, with an evening shift and weekend work required.