Resident Experience & Community Operations Lead

Cardinal Group Companies; Salisbury (MD); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Benefits

Bonus eligibility

Job summary

Cardinal Group Companies in Salisbury, MD is seeking a skilled Community Manager to oversee daily operations and resident relations, ensuring high living standards and financial performance.

You will lead leasing, maintenance coordination, and team supervision, while implementing loss prevention and safety measures. The role requires strong communication, budgeting, and strategic planning abilities to meet annual goals.

Qualifications

• Four (4) years’ experience in property management.
• Strong knowledge of leasing, marketing, construction, residential law and resident relations.
• Experience with property management software; Entrata preferred.

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep.
• Develop working income for operating the property, by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Successfully lead on-site maintenance technicians, office staff and leasing team members.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
• Participates in Cardinal U training as required and monitor Team Member participation in Cardinal U.

Skills

Property management

Leasing

Budgeting

Microsoft Office

Entrata

Communication

Tools

Entrata

Microsoft Office

Google Workspace

Job description

Cardinal Group Companies in Salisbury, MD is seeking a skilled Community Manager to oversee daily operations and resident relations, ensuring high living standards and financial performance.

You will lead leasing, maintenance coordination, and team supervision, while implementing loss prevention and safety measures. The role requires strong communication, budgeting, and strategic planning abilities to meet annual goals.