Customer Service Associate

Associa; Rancho Mirage (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Associa is hiring a Customer Service Associate in Rancho Mirage, CA. The role involves assisting customers by phone, email, and in person, with a service-oriented and friendly approach.

Compensation is $21.00–$23.00 per hour for full-time employment at a senior level within a customer service context. The position emphasizes solving billing inquiries, providing technical assistance, and delivering clear communication while leveraging English/Spanish fluency when beneficial.

Qualifications

• High School diploma or GED required.
• Associates Degree preferred.
• 0–3 years of directly related experience.
• Knowledge of general office equipment and phone systems.

Responsibilities

• Coordinate with customers to resolve billing inquiries.
• Provide troubleshooting and technical assistance when needed.
• Assess customer needs and translate them into solutions.
• Handle inquiries via phone, email, or in person.

Skills

Professional communication

Bilingual (English/Spanish)

Time management

Self-motivated / proactive

Education

High School diploma or GED

Associates Degree preferred

Tools

Phone systems

Job description

Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation: $21.00-$23.00/hour; direct experience highly considered.

Employment Type: Full-time

Work Location: 41000 Bob Hope Dr, Rancho Mirage, CA 92270

Duties include but are not limited to:

• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translation into solutions.
• Other duties as assigned.

Requirements

• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Bilingual preferred (English/Spanish fluent)

Education and Experience

• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Our Story

Our Culture

Benefits and Perks

EEO is the Law