Resident Services Concierge

Associa; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Associa is seeking a Front Desk Agent to greet visitors, verify access, and serve as the gatekeeper for residents. The role includes rovering the building, handling packages, and coordinating deliveries with vendors and guests.

The ideal candidate has 2+ years in customer service, English fluency, and the ability to work calmly under pressure while maintaining confidentiality and professionalism on site.

Qualifications

• High school diploma or equivalent.
• Basic arithmetic skills for daily tasks.
• Fluent in English (spoken and written).
• Clear written and verbal communication.
• Attention to detail, speed and accuracy.
• Strong prioritization and organizational skills.
• Calm under pressure with good judgment.
• Follow instructions thoroughly.
• Understand guests' service needs.
• Team player with minimal supervision.
• Maintain confidentiality of guest information.
• Ability to use PMS, computers and POS systems.

Responsibilities

• Greet vendors, residents and guests.
• Coordinate deliveries of packages and meals.
• Monitor security cameras and exterior doors.
• Control access to residential floors.
• Maintain a professional, clean environment during shift.
• Assist with crisis situations and emergencies as needed.
• Answer the telephone clearly and professionally.
• Facilitate communication between owner, maintenance and management.
• Follow all safety and security policies.
• Other duties as assigned by management.

Skills

Customer service

English fluency

Attention to detail

Teamwork

Discretion

Education

High school diploma

Tools

PMS software

POS system

Computers

Job description

Associa is seeking a Front Desk Agent to greet visitors, verify access, and serve as the gatekeeper for residents. The role includes rovering the building, handling packages, and coordinating deliveries with vendors and guests.

The ideal candidate has 2+ years in customer service, English fluency, and the ability to work calmly under pressure while maintaining confidentiality and professionalism on site.