Front Desk Concierge & Customer Experience Associate

associacareers; Richardson (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

AssociaCareers in Richardson, TX is seeking a Front Office Receptionist to be the first point of contact in our office. You will handle a high volume of calls, greet visitors, and provide excellent customer service in a fast-paced environment.

The ideal candidate is organized, courteous, and capable of managing administrative tasks while supporting the Customer Service team. This is a full-time front desk role in a typical office setting.

Qualifications

• Proven experience in receptionist/front desk or customer service role.
• Ability to manage high volume phone traffic professionally.
• Strong written and verbal communication skills.
• Proficient with office equipment and Microsoft Office.
• Highly organized with attention to detail.
• Dependable, punctual, and able to work independently.

Responsibilities

• Greet visitors and clients warmly and professionally upon arrival
• Manage a high volume of incoming phone calls and route them appropriately using clear and professional phone etiquette
• Provide exceptional customer service by answering questions, resolving concerns, and assisting visitors in person and over the phone
• Maintain the reception area to ensure it is clean, welcoming, and organized
• Schedule and confirm appointments and meetings as needed
• Handle general administrative tasks such as data entry, scanning, photocopying, and basic filing
• Support and assist the Customer Service team
• Assist with office coordination tasks to ensure smooth front office operations
• Support internal team members with administrative or clerical tasks as requested

Skills

Phone etiquette

Customer service

Organizational skills

Verbal & written communication

Microsoft Office

Reliability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Phone systems

Job description

AssociaCareers in Richardson, TX is seeking a Front Office Receptionist to be the first point of contact in our office. You will handle a high volume of calls, greet visitors, and provide excellent customer service in a fast-paced environment.

The ideal candidate is organized, courteous, and capable of managing administrative tasks while supporting the Customer Service team. This is a full-time front desk role in a typical office setting.