Resident Experience and Leasing Coordinator

Red Tail Residential; Gresham (OR); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vacation & sick time

Company holidays

Life insurance

Employee discounts

Career growth

Job summary

Red Tail Residential is seeking an Assistant Community Manager to support daily property operations and partner with the Community Manager to deliver outstanding resident service. You will handle leasing, collections, administrative tasks, and ensure compliance with company policies across multifamily properties.

The role requires strong communication, organizational skills, and a proven background in leasing and resident relations; evening/weekend availability may be required.

Qualifications

• Minimum of two years of residential property management experience.
• High school diploma or equivalent required; CPM, CAM, RMP, or CMCA certifications preferred.
• Proficient with property management software (Yardi, Entrata, Voyager, etc.).

Responsibilities

• Provide excellent customer service to residents, prospects, and vendors.
• Conduct market surveys and assist with competitive analysis.
• Show, lease, and move in prospective residents.
• Update unit availability daily and process rental applications promptly.
• Receive, record, and process collections according to company standards.
• Assist with collecting past-due balances from former residents.
• Process maintenance work orders and support maintenance coordination.
• Maintain complete and accurate resident files and documentation.
• Manage calendars for scheduled move-ins and ensure apartments meet move-in standards.
• Address and resolve resident concerns; escalate to Community Manager when needed.
• Conduct move-out inspections and prepare deposit accountings with approval.
• Maintain financial and account records including NSF transactions, concessions, rent increases, and adjustments.
• Provide clerical and phone support as needed.
• Adhere to company policies, procedures, and operational standards.
• Perform additional tasks or duties as assigned by Supervisor.

Skills

Customer service

Leasing

Collections

Administrative

Sales

Communication

Leadership

Education

High school diploma or equivalent

Professional certifications (CPM CAM RMP CMCA)

Tools

Yardi

Voyager

LRO

Entrata

Resident Check

Job description

Red Tail Residential is seeking an Assistant Community Manager to support daily property operations and partner with the Community Manager to deliver outstanding resident service. You will handle leasing, collections, administrative tasks, and ensure compliance with company policies across multifamily properties.

The role requires strong communication, organizational skills, and a proven background in leasing and resident relations; evening/weekend availability may be required.