Assistant Community Manager

Red Tail Residential; Paso Robles (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company-paid employee-only health insurance

Vacation and sick time

Company-paid holidays

Life insurance

Opportunities for career growth and development

Job summary

A property management company in California is seeking an Assistant Community Manager to support daily operations and ensure excellent customer service. Responsibilities include assisting with leasing, processing collections, managing resident documentation, and addressing resident concerns. The ideal candidate has at least two years of experience in residential property management, strong sales skills, and is proficient with software tools such as Microsoft Office and property management systems. This position offers opportunities for growth and a competitive compensation package.

Qualifications

• Minimum of two years of residential property management experience in the multifamily industry.
• Intermediate computer skills and proficiency in property management software.
• Knowledge of state Fair Housing laws.

Responsibilities

• Support daily property operations and ensure exceptional customer service.
• Conduct market surveys and assist with competitive analysis.
• Maintain and manage resident files and documentation.
• Process collections and assist with past-due balances.

Skills

Customer service

Time management

Organizational skills

Sales

Education

High school diploma or equivalent

CPM, CAM, RMP, or CMCA certifications

Tools

Yardi

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Assistant Community Manager role at Red Tail Residential

Supervisor: Community Manager, Multi-Site Community Manager, Area Support Community Manager, or Senior Community Manager

We offer a competitive compensation package including:

• Company-paid employee-only health insurance
• Vacation and sick time
• Company-paid holidays
• Life insurance
• Opportunities for career growth and development

Position Summary

The Assistant Community Manager supports daily property operations and works closely with the Community Manager to ensure exceptional customer service, smooth administrative processes, accurate financial records, and a positive living experience for residents. This role combines customer service, leasing, collections, administrative tasks, and compliance with company policies.

Key Responsibilities

• Provide excellent customer service to residents, prospects, and vendors.
• Conduct market surveys and assist with competitive analysis.
• Show, lease, and move in prospective residents.
• Update unit availability daily and process rental applications promptly.
• Receive, record, and process collections according to company standards.
• Assist with collecting past-due balances from former residents.
• Process maintenance work orders and support maintenance coordination.
• Maintain complete and accurate resident files and documentation.
• Manage calendars for scheduled move-ins and ensure apartments meet move-in standards.
• Address and resolve resident concerns; elevate issues to the Community Manager when needed.
• Conduct move-out inspections and prepare deposit accountings (with Community Manager approval).
• Maintain financial and account records including NSF transactions, concessions, rent increases, and adjustments.
• Provide clerical and phone support as needed.
• Adhere to company policies, procedures, and operational standards.
• Perform additional tasks or duties as assigned by Supervisor.

Special Requirements

Physical Demands

• Regularly required to sit, stand, walk, talk, hear, and use hands, arms, legs, and back.
• Occasional climbing may be required.
• Must be able to use close and distance vision, color vision, depth perception, and adjust focus.
• Ability to work at a computer and talk on the phone for extended periods.
• Must be able to detect auditory and visual alarms.
• Ability to work extended/flexible hours, including weekends, as needed.
• May require some nights, weekends, and occasional holidays.
• Regular participation in company functions and events is required.
• Ability to handle high-stress situations effectively.
• Time management and strong organizational skills.
• Administrative accuracy and attention to detail.
• Strong sales and leasing background.
• Knowledge of state Fair Housing laws.

Qualifications

Education

• High school diploma or equivalent required.
• CPM, CAM, RMP, or CMCA certifications preferred but not required.

Professional Experience

• Minimum of two years of residential property management experience in the multifamily industry.

Computer Skills

• Intermediate computer and internet proficiency.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• Preferred experience with Yardi, Voyager, LRO, Entrata, Resident Check.

Learning and Development

• Commitment to ongoing training and professional growth through company education programs.
• Ability to perform intermediate mathematical calculations and use property management software proficiently.

Northshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.