Resident Concierge & Security Desk

FirstService Residential; Miami (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Time off benefits

Paid holidays

401k with company match

Job summary

FirstService Residential is seeking a Front Desk Associate to greet residents, screen guests and service providers, and manage daily logs and forms. You will monitor electronic security systems, respond to emergencies, and maintain a safe building environment on-site in a fast-paced setting.

The role requires excellent communication, reliability, and multitasking. A high school diploma and basic computer skills are preferred, with additional language skills encouraged.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Strong communication

Customer service

Multitasking

Emergency response awareness

Interpersonal skills

Language skills

Education

High school diploma

College courses in business/ hospitality

Tools

Security systems

Computer literacy

Job description

FirstService Residential is seeking a Front Desk Associate to greet residents, screen guests and service providers, and manage daily logs and forms. You will monitor electronic security systems, respond to emergencies, and maintain a safe building environment on-site in a fast-paced setting.

The role requires excellent communication, reliability, and multitasking. A high school diploma and basic computer skills are preferred, with additional language skills encouraged.