Resident Concierge & Security Desk

FirstService Residential; Florida; On-site; USD 25,000 - 28,000; Full time

Job summary

FirstService Residential seeks a Front Desk Associate to work independently with strong customer service and communication skills in a Florida setting. You will greet residents, monitor security systems, manage daily logs, and respond promptly to emergencies while maintaining a safe environment.

The role requires effective written and verbal communication, multi-language ability, and experience handling guest interactions.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multilingual

Hospitality experience

Computer literacy

Organization

Interpersonal skills

Education

High school diploma

Business/ Hospitality college courses

Job description

FirstService Residential seeks a Front Desk Associate to work independently with strong customer service and communication skills in a Florida setting. You will greet residents, monitor security systems, manage daily logs, and respond promptly to emergencies while maintaining a safe environment.

The role requires effective written and verbal communication, multi-language ability, and experience handling guest interactions.