Resident Concierge & Safety Support Specialist

MBI Health Services, LLC; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Job summary

MBI Health Services, LLC is seeking a dedicated Concierge staff member to support residents in a DC-area project. You will handle front-line duties, maintain safety, and coordinate with case management teams to ensure smooth daily operations.

Position emphasizes excellent customer service, on-site presence around the clock, and strict confidentiality. Prior reception or shelter experience is helpful; high school diploma or equivalent required.

Qualifications

• Customer service skills and safety awareness are essential.
• Experience in reception or shelter roles is beneficial.
• Ability to document incidents and maintain records.

Responsibilities

• Greet and assist residents, visitors, and staff with a professional manner.
• Receive packages, deliveries, and mail for residents and ensure proper distribution.
• Maintain confidentiality of resident information and data.
• Document and report incidents using required systems.
• Assist in planning recreational activities and community events.
• Use two-way radios to communicate updates and emergency information.
• Uphold safety and security of the site 24/7.

Skills

Customer service

Safety and security

Documentation

Communication

Education

High school diploma or equivalent

College preferred

Job description

MBI Health Services, LLC is seeking a dedicated Concierge staff member to support residents in a DC-area project. You will handle front-line duties, maintain safety, and coordinate with case management teams to ensure smooth daily operations.

Position emphasizes excellent customer service, on-site presence around the clock, and strict confidentiality. Prior reception or shelter experience is helpful; high school diploma or equivalent required.