Concierge

MBI Health Services, LLC; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Job summary

MBI Health Services, LLC is seeking a dedicated Concierge staff member to support residents in a DC-area project. You will handle front-line duties, maintain safety, and coordinate with case management teams to ensure smooth daily operations.

Position emphasizes excellent customer service, on-site presence around the clock, and strict confidentiality. Prior reception or shelter experience is helpful; high school diploma or equivalent required.

Qualifications

• Customer service skills and safety awareness are essential.
• Experience in reception or shelter roles is beneficial.
• Ability to document incidents and maintain records.

Responsibilities

• Greet and assist residents, visitors, and staff with a professional manner.
• Receive packages, deliveries, and mail for residents and ensure proper distribution.
• Maintain confidentiality of resident information and data.
• Document and report incidents using required systems.
• Assist in planning recreational activities and community events.
• Use two-way radios to communicate updates and emergency information.
• Uphold safety and security of the site 24/7.

Skills

Customer service

Safety and security

Documentation

Communication

Education

High school diploma or equivalent

College preferred

Job description

Job Details: Job Location: Ethel Project - District of Columbia, DC 20003, Salary Range: $20.00 - $20.00 Hourly, MBI Health Services, LLS. (MBI) is a certified behavioral health agency servicing the DC Metropolitan Area. We provide a wide range of services and programs for both adults and individuals, families and communities by providing innovative, culturally competent person-centered integrative quality care and services.

Essential Duties and Responsibilities:

The statements below are intended to describe the general nature and scope of work being performed in this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

• Report any concerns with building to appropriate parties to ensure safety of the site.
• Receive packages, hot and cold food deliveries, and mail as needed for residents and ensure timely delivery to appropriate units.
• Work cooperatively with PSHP case management staff.
• Provide de-escalation services as needed and report accurate pertinent information to appropriate Case Managers and Concierge Lead Staff.
• Assist in the planning and organization of recreational activities and events.
• Communicate using two-way radio devices to provide real-time updates and emergency response as necessary.
• Remain awake and alert during the entire assigned shift.
• Complete intake for all new residents moving into the unit, including facilitating placing all belongings in the hot room and then moving to their new unit.
• Complete and submit all Unusual Incident Reports (UIRs) in HTH and other required databases in the appropriate time frame during each shift.
• Document and update concerns, strengths, needs, activities or incidents in writing in HTH with each resident. For emergencies, report them in writing and directly to the PSH Case Management staff.
• Participate in on-site and off- site activities with the residents during shifts.
• Keep sign in/out sheets of all residents, vendors and guests at the site.
• Maintains confidentiality of records relating to consumer treatment.
• Ensure program compliance with Federal agencies, DC regulations, and DC Rulemaking.
• Provide excellent customer service to residents.
• Provides overall resident support and engagement activities to meet immediate and long-term needs in a caring and programmatic manner.
• Encourages residents to participate in onsite supportive services.
• Comply with all required documentation and data collection in support of the program’s implementation and evaluation strategy.

Qualifications:

• Concierge staff must have a minimum of a high school diploma or equivalent. (College preferred)
• At least two (2) years of experience as a receptionist, outreach specialist, shelter staff, resident assistance and /or one (1) year of experience working with marginalized populations.
• Concierges are responsible for the safety and security of the staff and residents on site 24hours a day, seven (7) days a week.
• Performs all other duties as assigned.