Resident Concierge On-Call | Guest Experience Lead

Columbia Hospitality, Inc.; Seattle (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hourly pay $25/hr

Get paid daily

Paid time off & holidays

Medical, Dental, Vision, Disability, 4

401K

HSA/FSA Plans

Employee Assistance Program

Volunteer opportunities

Discounted lodging, dining, spa, golf,

Job summary

Columbia Hospitality, Inc. is seeking an On-Call Concierge for Residential Services across multiple communities in the Seattle area.

You will manage front desk duties, coordinate amenity space, handle deliveries, monitor security, and leverage project management and communication skills to build strong relationships with residents and guests. You should bring customer service experience, flexibility for last-minute shifts, and fluency in English.

Qualifications

• Flexible schedule with ability to fill last minute shifts.
• Available to work Day, Afternoon, Overnight shifts.
• Experience in customer service preferred.
• Fluent reading/writing/speaking English required.
• Proficiency in MS Word and MS Excel preferred.

Responsibilities

• Maintain up-to-date event info for the region.
• Know residents' and guests' preferences and communicate them to the team.
• Answer calls promptly and professionally.
• Coordinate requests and reservations through property intranet.
• Respond to emails within 24 hours.
• Ensure building security and safety procedures are followed.
• Document shift details for continuity.

Skills

Flexible schedule

All shift scheduling

Residential communities knowledge

Customer service experience

English fluency

MS Word & Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Columbia Hospitality, Inc. is seeking an On-Call Concierge for Residential Services across multiple communities in the Seattle area.

You will manage front desk duties, coordinate amenity space, handle deliveries, monitor security, and leverage project management and communication skills to build strong relationships with residents and guests. You should bring customer service experience, flexibility for last-minute shifts, and fluency in English.