Onsite Event Coordinator & Guest Experience Lead

Columbia Hospitality; Seattle (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hourly pay range $23-$25 DOE

Paid daily

Holiday pay

Values based culture

Referral bonus

Discounted lodging, dining, spa, golf,

Employee assistance program

Columbia Cares volunteer opportunities

Committee participation opportunities

Online learning platform

Third party perks

Job summary

Columbia Hospitality is seeking an Onsite Event Assistant in Seattle to act as a liaison between client contacts and operations, greet guests, schedule amenity spaces, and manage deliveries while monitoring building security.

You will leverage project management, communication, and conflict resolution skills to build strong relationships within the community and ensure smooth event execution.

Qualifications

• Previous experience in customer service roles preferred.
• The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.

Responsibilities

• Maintains up to date information of events, both current and future, occurring in region.
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests.
• Answers the telephone in a pleasant and professional manner within three rings.
• Coordinates requests, comments and reservations through property intranet service.
• Communicates key updates and information to team members and management in a timely manner.
• Ensures proper building safety and security measures are followed at all times.
• Carefully documents the details of shift through logs and other reports for continuity.
• Maintains a close working relationship with local police and alarm monitoring services.
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas.
• Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet.
• Maintains a clean, neat, organized and orderly offices and desks at all times.
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner.
• Responds to all emails within 24 hours.

Skills

Customer service

MS Office

Tools

Microsoft Office

Job description

Columbia Hospitality is seeking an Onsite Event Assistant in Seattle to act as a liaison between client contacts and operations, greet guests, schedule amenity spaces, and manage deliveries while monitoring building security.

You will leverage project management, communication, and conflict resolution skills to build strong relationships within the community and ensure smooth event execution.