Guest Experience Concierge | Front Desk & Resident Liaison

Columbia Hospitality, Inc.; Portland (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Pay rate $21/hr

Paid daily

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K

HSA/FSA

Volunteer opportunities

Discounted lodging

Discounted dining

Discounted spa

Discounted golf

Employee assistance program

Columbia Cares

Committee participation

Global opportunities

Online learning

Job summary

Columbia Hospitality, Inc. in Portland, OR is seeking a Full-time Concierge to manage the front desk, greet guests, coordinate deliveries, and supervise safety. Strong project management, communication, and conflict resolution skills help build relationships with residents and guests.

You will handle inquiries, maintain event information, and ensure timely responses. The role offers perks like daily pay and comprehensive benefits, with opportunities to grow within a values-driven, people-first

Qualifications

• Previous experience in customer service roles preferred.
• The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.

Responsibilities

• Maintains up to date information of events, both current and future, occurring in region.
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests.
• Answers the telephone in a pleasant and professional manner within three rings.
• Coordinates requests, comments and reservations through property intranet service.
• Communicates key updates and information to team members and management in a timely manner.
• Ensures proper building safety and security measures are followed at all times.
• Carefully documents the details of shift through logs and other reports for continuity.
• Maintains a close working relationship with local police and alarm monitoring services.
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner.
• Responds to all emails within 24 hours.

Skills

Customer service

Project management

Communication

Conflict management

Tools

Microsoft Word

Microsoft Excel

Job description

Columbia Hospitality, Inc. in Portland, OR is seeking a Full-time Concierge to manage the front desk, greet guests, coordinate deliveries, and supervise safety. Strong project management, communication, and conflict resolution skills help build relationships with residents and guests.

You will handle inquiries, maintain event information, and ensure timely responses. The role offers perks like daily pay and comprehensive benefits, with opportunities to grow within a values-driven, people-first