On-Call Concierge | Residential Services

Columbia Hospitality, Inc.; Seattle (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Hourly pay $25/hr

Get paid daily

Paid time off & holidays

Medical, Dental, Vision, Disability, 4

401K

HSA/FSA Plans

Employee Assistance Program

Volunteer opportunities

Discounted lodging, dining, spa, golf,

Job summary

Columbia Hospitality, Inc. is seeking an On-Call Concierge for Residential Services across multiple communities in the Seattle area.

You will manage front desk duties, coordinate amenity space, handle deliveries, monitor security, and leverage project management and communication skills to build strong relationships with residents and guests. You should bring customer service experience, flexibility for last-minute shifts, and fluency in English.

Qualifications

• Flexible schedule with ability to fill last minute shifts.
• Available to work Day, Afternoon, Overnight shifts.
• Experience in customer service preferred.
• Fluent reading/writing/speaking English required.
• Proficiency in MS Word and MS Excel preferred.

Responsibilities

• Maintain up-to-date event info for the region.
• Know residents' and guests' preferences and communicate them to the team.
• Answer calls promptly and professionally.
• Coordinate requests and reservations through property intranet.
• Respond to emails within 24 hours.
• Ensure building security and safety procedures are followed.
• Document shift details for continuity.

Skills

Flexible schedule

All shift scheduling

Residential communities knowledge

Customer service experience

English fluency

MS Word & Excel

Tools

Microsoft Word

Microsoft Excel

Job description

On-Call Concierge | Residential Services (various locations)

This On-call position will support multiple communities within the Residential portfolio, as needed. As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community.

Let’s start off with the most important part - what’s in it for you:

The Perks

Eligibility of perks is dependent upon job status

• Hourly Pay Rate: $25.00 /hr
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Maintains up to date information of events, both current and future, occurring in region
• Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
• Answers the telephone in a pleasant and professional manner within three rings
• Coordinates requests, comments and reservations through property intranet service
• Communicates key updates and information to team members and management in a timely manner
• Ensures proper building safety and security measures are followed at all times
• Carefully documents the details of shift through logs and other reports for continuity
• Maintains a close working relationship with local police and alarm monitoring services
• Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
• Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
• Maintains a clean, neat, organized and orderly offices and desks at all times
• Responds to all resident and guest’s requests in an expeditious, courteous and professional manner
• Responds to all emails within 24 hours

What You Bring

• Must have flexible schedule, with ability to fill last minute shift requests
• Must be available to work all shift schedules (Day, Afternoon, Overnight)
• Must be able to work in all Residential communities, with focus in the Seattle & Bellevue region
• Previous experience in customer service roles preferred
• The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.
• Proficiency in Microsoft Office applications, especially Word and Excel preferred

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.