Resident Concierge - Luxury Senior Living Community

Belmont Village Senior Living; Suwanee (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career Growth & Training

BV Cares support program

Exclusive discounts

Unlimited continuing education

Employee milestones celebrations

Referral bonus opportunities

Job summary

Belmont Village Senior Living in Suwanee, GA seeks a Concierge to be the friendly first contact for residents, families, vendors and guests. You will deliver hospitality, manage front-desk tasks, and support operations with empathy and efficiency.

As a reliable team player, you will handle multi-line calls, coordinate transportation, and help create a welcoming, safe community where seniors thrive with outstanding service.

Qualifications

• High School diploma or equivalent required.
• Experience with a multi-line phone system and professional phone etiquette.
• Proficiency in MS Office and basic English communication.
• Strong administrative and organizational abilities are essential.
• Reliable attendance and a collaborative mindset are required.

Responsibilities

• Greet residents, visitors and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Skills

Multi-line phone system

MS Office

English communication

Initiative

Admin skills

Team oriented

Education

High School diploma or equivalent

Tools

Electronic record system

Job description

Belmont Village Senior Living in Suwanee, GA seeks a Concierge to be the friendly first contact for residents, families, vendors and guests. You will deliver hospitality, manage front-desk tasks, and support operations with empathy and efficiency.

As a reliable team player, you will handle multi-line calls, coordinate transportation, and help create a welcoming, safe community where seniors thrive with outstanding service.