Residential Concierge & Guest Experience Lead

Greystar Worldwide, LLC; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Housing discount

Sabbatical after 10 years

401(k) with matching

Job summary

Greystar Worldwide, LLC seeks a friendly, customer-focused team member to organize and coordinate resident services and programs at a Greystar-managed community in Washington, DC.

You will greet prospects and residents, answer calls, manage packages, schedule move-ins/move-outs, and maintain local area resources. The position includes flexible hours and a competitive hourly rate with benefits.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Job description

Greystar Worldwide, LLC seeks a friendly, customer-focused team member to organize and coordinate resident services and programs at a Greystar-managed community in Washington, DC.

You will greet prospects and residents, answer calls, manage packages, schedule move-ins/move-outs, and maintain local area resources. The position includes flexible hours and a competitive hourly rate with benefits.