Resident Concierge & Community Experience Lead

Greystar Worldwide, LLC; Columbia (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability & Life insurance

Paid time off

Housing discount

401(k) with company match

Sabbatical

Parental leave

Employee assistance

Pet insurance

Charitable giving

Job summary

Greystar Worldwide, LLC in Columbia, MD seeks a Resident Services Coordinator to help residents and guests, coordinate services, and assist with local resources. You will greet visitors, route calls, and support move-ins and events. The role requires flexible scheduling, including evenings, weekends, and holidays.

Prior experience in residential property management is a plus, as is event-planning know-how. Major benefits include medical, dental, vision, PTO, housing discounts, a 401(k) match,

Qualifications

• Experience in residential property management is a plus.
• Experience with event planning is a plus.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Skills

Resident services

Event planning

Job description

Greystar Worldwide, LLC in Columbia, MD seeks a Resident Services Coordinator to help residents and guests, coordinate services, and assist with local resources. You will greet visitors, route calls, and support move-ins and events. The role requires flexible scheduling, including evenings, weekends, and holidays.

Prior experience in residential property management is a plus, as is event-planning know-how. Major benefits include medical, dental, vision, PTO, housing discounts, a 401(k) match,