Resident Experience & Retention Specialist

LyvWell Apartments; San Diego (CA); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Referral bonus program

On-site housing discount

Zusammenfassung

LyvWell Apartments is seeking a friendly, detail-oriented onsite property assistant to be the first point of contact for residents and families. You will handle inquiries, coordinate service requests, and ensure leasing processes align with policies.

This role requires strong communication and a focus on resident retention. You will work with contractors, manage administrative tasks, and support renewals while upholding Fair Housing guidelines.

Qualifikationen

• 1–2 years of customer service and resident retention experience required.
• High school diploma or GED required; associate degree preferred.

Aufgaben

• Be the first point of contact with residents, addressing questions or concerns and escalating as needed.
• Prepare service requests and coordinate with contractors to ensure timely handling.
• Assist with leasing and lease renewals, while following policy and Fair Housing guidelines.
• Serve as the property liaison between residents and property personnel and support legal property issues as needed.
• Manage packages, screening calls, scheduling, mail, and records; support meeting room bookings and deposits.

Kenntnisse

Customer service

Resident retention

Communication

Ausbildung

High school diploma / GED

Associate Degree in General Studies (preferred)

Jobbeschreibung

LyvWell Apartments is seeking a friendly, detail-oriented onsite property assistant to be the first point of contact for residents and families. You will handle inquiries, coordinate service requests, and ensure leasing processes align with policies.

This role requires strong communication and a focus on resident retention. You will work with contractors, manage administrative tasks, and support renewals while upholding Fair Housing guidelines.