Resident Concierge & Front Desk Specialist

Talentify; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Talentify is seeking a front desk team member to warmly greet residents and guests, provide information, and ensure a meaningful visit with excellent customer service.

Responsibilities include monitoring entrances, maintaining security, updating unit owner information, assisting with phone calls, reporting violations, managing keys, and supporting emergency procedures. A high school diploma or GED is required, and some college is preferred.

Qualifications

• High school diploma or GED required; some college preferred.
• Must be familiar with using computer software and basic office tools.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet all guests in a standing upright position with high quality customer service.
• Monitor and authorize entrance and departure of guests to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing calls, professional in manner.
• Report any violations of Rules and Regulations noticed.
• Maintain key control system and ensure keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report incidents to management.
• Follow emergency procedures in coordination with Management, Chief Engineer, or Fire/Police services.
• Write reports of daily activities and irregularities such as equipment or property damage or unauthorized individuals.
• Report maintenance items to the Association office daily (e.g., lights, leaks).
• Perform valet attendant duties as required by shift schedules.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Education

High school diploma or GED

Some college

Tools

Computer literacy

Job description

Talentify is seeking a front desk team member to warmly greet residents and guests, provide information, and ensure a meaningful visit with excellent customer service.

Responsibilities include monitoring entrances, maintaining security, updating unit owner information, assisting with phone calls, reporting violations, managing keys, and supporting emergency procedures. A high school diploma or GED is required, and some college is preferred.