Guest Concierge & Front Desk Specialist

Property Management; Miami (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Property Management is seeking a Front Desk Agent to serve residents and guests with exceptional customer service at the community entrance. You will manage check-ins, security, and daily communications to ensure a safe, welcoming environment.

The role requires basic computer skills, a high school diploma or GED, and a valid driver’s license. Previous property experience is preferred, with potential for growth and increased responsibilities within the team.

Qualifications

• High school diploma or GED required; some college preferred.
• Must be familiar with using computer software to perform tasks and demonstrate organizational and communication skills.
• Minimum six months related experience and/or training.
• Valid driver's license required.

Responsibilities

• Greet all guests and maintain high quality customer service at the community entrance.
• Monitor and authorize entrance/ departure of employees, visitors and others to guard against theft.
• Coordinate with office staff to update unit owner information in the database.
• Handle professional phone etiquette for all inbound and outbound calls.
• Report violations of rules and regulations and security issues as observed.
• Maintain key control system and ensure all keys are secure at all times.
• Be familiar with fire alarm system operations and report incidents to management.
• Respond to emergencies with management/CHief Engineer/first responders as needed.
• Write reports of daily activities and irregularities, including maintenance concerns.
• Assist with maintenance reporting and coordination as needed.
• Perform valet attendant duties as schedule requires.

Skills

Customer service

Phone etiquette

Interpersonal skills

Team player

Education

High school diploma or GED

Some college preferred

Tools

CRM software

Microsoft Office

Job description

Property Management is seeking a Front Desk Agent to serve residents and guests with exceptional customer service at the community entrance. You will manage check-ins, security, and daily communications to ensure a safe, welcoming environment.

The role requires basic computer skills, a high school diploma or GED, and a valid driver’s license. Previous property experience is preferred, with potential for growth and increased responsibilities within the team.