Evening Front Desk Concierge | Resident Services & Security

Talentify; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentify in Town of Florida, NY is seeking a Front Desk / Concierge team member to greet guests, manage access, and serve as the friendly link between residents and visitors with a focus on exceptional customer service.

The role emphasizes security, communication, and reliable reporting, with duties including phone etiquette, incident reporting, and coordination with building staff. Prior security/office experience is valued.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in the in a high-rise property setting is highly desired.
• Valid Drivers License

Responsibilities

• Greet all guests in a standing upright position as they enter the community, maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Computer skills

Education

High school diploma or GED

Some college

Valid Driver's License

Tools

Computer software

Job description

Talentify in Town of Florida, NY is seeking a Front Desk / Concierge team member to greet guests, manage access, and serve as the friendly link between residents and visitors with a focus on exceptional customer service.

The role emphasizes security, communication, and reliable reporting, with duties including phone etiquette, incident reporting, and coordination with building staff. Prior security/office experience is valued.