Resident Services Concierge | Front Desk Expert

StoryPoint; Silvis (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health packages

Dental insurance

Vision insurance

401(k)

Job summary

StoryPoint is seeking a friendly receptionist to provide efficient, courteous service to residents and guests. You will handle phone calls, assist with daily check-ins, and support the Leasing Team while maintaining a professional atmosphere on site.

The role requires a High School diploma (or equivalent experience) and the ability to multitask in a busy community setting. You will contribute to a positive work environment with comprehensive benefits and opportunities for advancement.

Qualifications

• High School diploma; or one to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answering routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Distribute applications to prospective employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages and packages to residents and staff.
• Know emergency call system and emergency procedure (fire, medical, and police).
• Assist with accounting duties as assigned by Property Administrator.

Skills

Customer service

Telephone handling

Resident check-in

Greet residents

Time management

Education

High School diploma

Job description

StoryPoint is seeking a friendly receptionist to provide efficient, courteous service to residents and guests. You will handle phone calls, assist with daily check-ins, and support the Leasing Team while maintaining a professional atmosphere on site.

The role requires a High School diploma (or equivalent experience) and the ability to multitask in a busy community setting. You will contribute to a positive work environment with comprehensive benefits and opportunities for advancement.