Resident Concierge & Front Desk Specialist

KW Property Management & Consulting; Florida; On-site; USD 29,000 - 30,000; Full time

Job summary

KW Property Management & Consulting is seeking a front desk team member in Florida to greet guests, provide information to residents and visitors, and support operations with a strong focus on service excellence. This role requires professionalism, reliability, and adherence to community policies.

Responsibilities include managing access, coordinating with staff to keep owner information up to date, handling calls, and reporting issues while maintaining safety and security protocols at all times.

Qualifications

• High school diploma or GED required; some college preferred.
• Familiar with using computer software; strong organizational and communication skills.
• Minimum six months related experience; prior high-rise property experience desirable.
• Valid driver's license required.

Responsibilities

• Greet guests and residents, providing friendly and professional service.
• Monitor entrance/exit of guests, staff, and visitors to ensure security.
• Coordinate with office staff to update unit owner information in the database.
• Answer and route calls with proper phone etiquette.
• Report violations and maintain safety and emergency procedures.
• Maintain key control and secure key areas at all times.
• Be familiar with fire alarm operations and report incidents to management.
• Prepare daily activity and incident reports.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Education

High school diploma or GED

Some college coursework

Tools

Computer software

Job description

KW Property Management & Consulting is seeking a front desk team member in Florida to greet guests, provide information to residents and visitors, and support operations with a strong focus on service excellence. This role requires professionalism, reliability, and adherence to community policies.

Responsibilities include managing access, coordinating with staff to keep owner information up to date, handling calls, and reporting issues while maintaining safety and security protocols at all times.