Resident Concierge & Front Desk Specialist

Harmony Senior Services; Chester (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401k benefits

Training & development

Work-life balance

Flexible schedule

Job summary

Harmony Senior Services is seeking a courteous Concierge/Receptionist to greet visitors, answer calls, and manage front desk operations at our Chester community. The role involves handling messages, coordinating resident services, and maintaining a secure, welcoming lobby.

You will support multiple departments with filing, typing and copying, while upholding confidentiality and providing excellent resident-focused service.

Qualifications

• Must have a high school diploma or GED.
• Must be neat, professional in appearance and able to present a courteous demeanor.
• Must answer phones in a polite and professional manner.
• Must be organized and able to work well with others in a team.
• Must communicate effectively, both verbally and in writing.
• Must be able to sit for extended periods and multitask in a busy environment.

Responsibilities

• Greet all visitors to the community and answer the telephone.
• Transfer calls to the appropriate party and take accurate messages.
• Monitor security systems and logs as required.
• Maintain front desk and lobby area neat and organized.
• Sell meal tickets and process payments by payroll deduction or personal check.
• Assist with coordinating resident van schedules and attend staff meetings.

Skills

Phone etiquette

Customer service

Administrative support

Multi-tasking

Written and verbal communication

Teamwork

Filing

Typing

Education

High school diploma

Tools

Microsoft Office

Phone system

Job description

Harmony Senior Services is seeking a courteous Concierge/Receptionist to greet visitors, answer calls, and manage front desk operations at our Chester community. The role involves handling messages, coordinating resident services, and maintaining a secure, welcoming lobby.

You will support multiple departments with filing, typing and copying, while upholding confidentiality and providing excellent resident-focused service.