Resident Concierge — Elite Hospitality & Guest Services

Comstock; Reston (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Medical Dental Vision

Job summary

Comstock is seeking a friendly concierge to deliver exceptional hospitality for our residents in a vibrant community. You will greet guests, answer questions, coordinate reservations, and ensure the building environment is welcoming and well organized.

Ideal candidates have strong customer service experience, the ability to multitask, and a positive, can-do attitude. Weekend and holiday availability is required, with opportunities for growth within our expanding portfolio.

Qualifications

• High School Diploma or equivalent (GED)
• Strong customer service background
• 1 year of concierge or high-end customer service experience preferred
• Must be able to work weekends
• Ability to work holidays required. Flexibility to pick up additional shifts, as needed
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Outgoing personality with ability to relate to diverse group of people
• Self-motivated and high energy
• Strong problem-solving skills
• Strong sense of urgency
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication skills
• Ability to work well in a team establishing good working relationships with others
• Ability to multitask and prioritize tasks with a strong attention to detail
• Self-directed and able to work independently, with minimal supervision

Responsibilities

• Provide Class A customer service – Building rapport with tenants and going above and beyond whenever possible
• Meet and greet visitors such as tenants, guests and prospects
• Ensure reception area is tidy and presentable with stationery and materials
• Respond to tenant questions and complaints in a timely manner
• Ensure only authorized individuals enter the building
• Manage incoming phone calls and direct them appropriately
• Coordinate reservation for amenity space, loading elevators and loading dock
• Complete daily building walks, identify maintenance items and tidy up as needed
• Work scheduled shifts
• Perform other duties as needed

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Attention to detail

Self-motivation

High energy

Integrity

Reliability

Education

High School Diploma

Tools

MS Office

Job description

Comstock is seeking a friendly concierge to deliver exceptional hospitality for our residents in a vibrant community. You will greet guests, answer questions, coordinate reservations, and ensure the building environment is welcoming and well organized.

Ideal candidates have strong customer service experience, the ability to multitask, and a positive, can-do attitude. Weekend and holiday availability is required, with opportunities for growth within our expanding portfolio.