Concierge

Excelsior Care Group; Brandon (FL); On-site; USD 992,000 - 1,267,000; Full time

Benefits offered by this job

Medical & Dental Coverage

PTO

401(k) Retirement Plan

Employee Recognition Program

Supportive, team-oriented environment

Discounts

Job summary

Victoria Crossing Rehabilitation in Brandon, FL is seeking a friendly Concierge to welcome Residents and families, supporting admissions from admission through discharge. You will coordinate with nursing staff, prepare rooms, deliver welcome baskets, greet Residents, and assist with transitions while maintaining positive first impressions.

The role emphasizes patient- and family-centered service, with opportunities to engage residents, handle call bells, and support a team in a compassionate

Qualifications

• Customer service experience required.
• Nursing home or healthcare experience preferred.

Responsibilities

• Coordinate admissions with Admissions Department.
• Prepare rooms with belongings packed and rooms cleaned.
• Set up and deliver welcome baskets for residents.
• Greet and escort residents from lobby to rooms.
• Interact with residents and families, offering support and assistance.
• Respond to call bells and coordinate with nursing staff for additional help.
• Address resident concerns following Grievance Process.
• Assist with room transitions from short-term rehab to long-term care.
• Complete follow-up documentation within 48 hours of admission and before discharge.
• Provide tours during off-hours and send daily progress reports to leadership.
• Coordinate with laundry for return of stored belongings.
• Prepare and distribute discharge gift bags.

Skills

Customer service

Healthcare experience

Job description

Facility: Victoria Crossing Rehabilitation
Position: Concierge
Location: Brandon, FL
Schedule: Full-Time 11:00am to 7:30pm
Pay Rate: $18-$23/hour

Join Our Team as a Concierge

Victoria Crossing Rehabilitation is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this role, you’ll be the welcoming face of our facility—helping create a warm, supportive experience for Residents and their families from admission through discharge.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and notify nursing staff of equipment needs (beds, oxygen, etc.).

• Prepare rooms for incoming Residents by ensuring:

  • Previous belongings are packed and removed

  • Terminal cleaning is completed

  • Beds are made and call bells, lights, and TVs are functioning

• Assemble and deliver welcome baskets for new Residents.

• Greet and escort Residents from the lobby to their rooms, providing a positive first impression.

• Engage with Residents and families, offering support, encouragement, and assistance.

• Respond to call bells and assist Residents as able; communicate with nursing staff when additional support is needed.

• Address Resident concerns and complaints in accordance with the Grievance Process.

• Assist with room transitions (short-term rehab to long-term care).

• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge.

• Provide tours during off-hours or when Admissions staff are unavailable.

• Email daily progress reports to administrative leadership, noting trends or concerns.

• Coordinate with laundry services for the return of stored belongings.

• Prepare and distribute discharge gift bags for Residents returning to the community.

• Monitor and schedule Resident smoking sessions.

• Attend in-service training, Resident Council meetings, and required staff meetings.

• Perform additional duties as assigned by the Administrator.

Requirements

• Customer service experience required

• Nursing home or healthcare experience preferred

Benefits

• Comprehensive Medical & Dental Coverage

• Generous Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Program

• Supportive, team-oriented work environment

• Company perks and employee discounts

If you’re passionate about providing exceptional service and creating a welcoming environment, we’d love to have you join our team. Apply today to become part of the Victoria Crossing family.