Concierge

Excelsior Care Group; Titusville (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Vista Manor Healthcare & Rehabilitation in Titusville, FL is seeking a Concierge to deliver warm hospitality to residents and families. The role centers on reception, room readiness, and ongoing resident support, with a full-time shift from 10:00 AM to 6:30 PM.

Ideal candidates have 2+ years in a nursing home or long-term care setting, excellent communication, and a compassionate, proactive demeanor. Join a team focused on comfort, dignity, and smooth transitions for residents.

Qualifications

• Minimum 2 years of experience in a nursing home or long-term care setting.
• Excellent communication and customer service skills.
• Compassionate, proactive, and professional demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Partner with Admissions to prepare rooms for new residents, verify equipment and bed availability.
• Confirm rooms are move-in ready (lights, bells, TVs, belongings).
• Prepare and deliver welcome baskets.
• Greet and escort residents to their rooms, offering reassurance.
• Respond to call bells and assist residents or notify staff.
• Follow the grievance process to resolve concerns promptly.
• Attend trainings, meetings, and Resident Council sessions.
• Assist with tours and room changes when Admissions are unavailable.
• Submit daily progress reports to administration.
• Coordinate with laundry for resident belongings during readmission.
• Organize discharge gift bags and order supplies.
• Schedule and oversee smoking sessions for designated residents.
• Perform additional duties as assigned by the Administrator.

Skills

Customer service

Communication

Interpersonal skills

Hospitality

Job description

Facility: Vista Manor Healthcare & Rehabilitation
Position: Concierge
Location: Titusville, Florida
Shift: Full-Time | Monday–Friday | 10:00 AM – 6:30 PM
Salary: $18 - $23 per hour

Position Summary

Vista Manor Healthcare & Rehabilitation is seeking a compassionate and service-oriented Concierge to enrich the experience of our residents and their families. This vital team member will provide a warm welcome, ensure a smooth transition into our community, and continue to deliver support and hospitality throughout each resident’s stay.

Key Responsibilities

• Partner with Admissions to ensure rooms are fully prepared for new residents, including verifying equipment, oxygen, and bed availability.




• Confirm rooms are move-in ready (lights, call bells, TVs working, belongings cleared, and terminal cleaning completed).




• Prepare and deliver welcome baskets with essential items.




• Personally greet and escort residents to their rooms, offering reassurance and comfort.




• Provide support to families, addressing concerns with empathy and professionalism.




• Respond to call bells, assisting residents directly or notifying staff as needed.




• Follow the grievance process to resolve concerns promptly.




• Build and maintain positive relationships with residents, families, and staff.




• Attend required trainings, meetings, and Resident Council sessions.




• Assist with tours and room changes, particularly when Admissions staff are unavailable.




• Complete concierge follow-up forms within 48 hours of new admissions and before scheduled discharges.




• Submit daily progress reports to administration, highlighting trends or concerns.




• Coordinate with laundry to retrieve belongings for readmitted residents.




• Organize and distribute thoughtful discharge gift bags, including ordering supplies.




• Schedule and oversee smoking sessions for designated residents.




• Perform additional duties as assigned by the Administrator.

Qualifications

• Minimum 2 years of experience in a nursing home or long-term care setting required.




• Prior hospitality or concierge experience strongly preferred.




• Excellent communication, interpersonal, and customer service skills.




• Compassionate, proactive, and professional demeanor.




• Strong organizational and multitasking abilities in a fast-paced environment.

Background screening information:
Florida Clearinghouse