Concierge

Excelsior Care Group; Merritt Island (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Time Off

401(k) Retirement Plan

Employee Recognition Programs

Team-oriented work environment

Employee discounts

Job summary

Space Coast Healthcare & Rehabilitation in Merritt Island, FL is seeking a friendly Concierge to welcome Residents and their families, coordinate admissions, prepare rooms, and provide ongoing support from admission through discharge. The role requires excellent communication, strong organization, and compassion.

It features a full-time schedule (10:30 a.m. – 7:00 p.m., Tuesday–Saturday) with pay ranging from $18 to $23 per hour, and opportunities to collaborate with nursing staff and patient

Qualifications

• Prior customer service experience is required.
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities in a fast-paced setting.

Responsibilities

• Coordinate admissions with the Admissions Department and communicate equipment needs to nursing staff.
• Prepare rooms for incoming Residents by ensuring belongings are moved, rooms are cleaned, and beds and call bells are functioning.
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from the lobby to their rooms and build positive relationships with Residents and families.
• Respond to call bells within scope and notify nursing staff when additional care is needed.
• Address Resident concerns and complaints per the grievance process.
• Assist with room transitions between short-term rehabilitation and long-term care.
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during off-hours or when Admissions staff are unavailable.
• Submit daily progress reports to leadership and coordinate with laundry services for stored belongings.
• Prepare and distribute discharge gift bags and monitor Resident smoking schedules.
• Attend in-service trainings and required meetings; perform additional duties as assigned by the Administrator.

Skills

Customer service

Communication

Organization

Compassion

Job description

Facility: Space Coast Healthcare & Rehabilitation
Position: Concierge
Location: Merritt Island, FL
Schedule: Full-Time 10:30a-7p Tuesday -Saturday
Pay Rate: $18 -$23/hour

Join Our Team as a Concierge

Space Coast Healthcare & Rehabilitation is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff

• Prepare rooms for incoming Residents by ensuring:

  • Previous belongings are packed and removed

  • Terminal cleaning is completed

  • Beds are made and call bells, lights, and TVs are functioning properly

• Assemble and deliver welcome baskets for new Residents

• Greet and escort Residents from the lobby to their rooms, creating a positive first impression

• Build meaningful relationships with Residents and families by providing ongoing support and assistance

• Respond to call bells within scope and notify nursing staff when additional care is needed

• Address Resident concerns and complaints in accordance with the grievance process

• Assist with room transitions, including short-term rehabilitation to long-term care

• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge

• Provide facility tours during off-hours or when Admissions staff are unavailable

• Submit daily progress reports to leadership, identifying trends or concerns

• Coordinate with laundry services for the return of stored belongings

• Prepare and distribute discharge gift bags

• Monitor and coordinate Resident smoking schedules

• Attend in-service trainings, Resident Council meetings, and required staff meetings

• Perform additional duties as assigned by the Administrator

Qualifications

• Prior customer service experience required

• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred

• Excellent communication and interpersonal skills

• Strong organizational skills with the ability to multitask in a fast-paced environment

• Compassionate and professional demeanor with a commitment to exceptional service

Benefits

• Comprehensive Medical and Dental Insurance

• Generous Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Programs

• Supportive, team-oriented work environment

• Company perks and employee discounts

Apply Today

If you are passionate about delivering exceptional customer service and creating a welcoming environment for Residents and their families, we encourage you to apply and become part of our dedicated team!