Resident Care Concierge: Warm Welcome & Support

Excelsior Care Group; Titusville (FL); On-site; USD 25,000 - 32,000; Full time

Job summary

Vista Manor Healthcare & Rehabilitation in Titusville, FL is seeking a Concierge to deliver warm hospitality to residents and families. The role centers on reception, room readiness, and ongoing resident support, with a full-time shift from 10:00 AM to 6:30 PM.

Ideal candidates have 2+ years in a nursing home or long-term care setting, excellent communication, and a compassionate, proactive demeanor. Join a team focused on comfort, dignity, and smooth transitions for residents.

Qualifications

• Minimum 2 years of experience in a nursing home or long-term care setting.
• Excellent communication and customer service skills.
• Compassionate, proactive, and professional demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Partner with Admissions to prepare rooms for new residents, verify equipment and bed availability.
• Confirm rooms are move-in ready (lights, bells, TVs, belongings).
• Prepare and deliver welcome baskets.
• Greet and escort residents to their rooms, offering reassurance.
• Respond to call bells and assist residents or notify staff.
• Follow the grievance process to resolve concerns promptly.
• Attend trainings, meetings, and Resident Council sessions.
• Assist with tours and room changes when Admissions are unavailable.
• Submit daily progress reports to administration.
• Coordinate with laundry for resident belongings during readmission.
• Organize discharge gift bags and order supplies.
• Schedule and oversee smoking sessions for designated residents.
• Perform additional duties as assigned by the Administrator.

Skills

Customer service

Communication

Interpersonal skills

Hospitality

Job description

Vista Manor Healthcare & Rehabilitation in Titusville, FL is seeking a Concierge to deliver warm hospitality to residents and families. The role centers on reception, room readiness, and ongoing resident support, with a full-time shift from 10:00 AM to 6:30 PM.

Ideal candidates have 2+ years in a nursing home or long-term care setting, excellent communication, and a compassionate, proactive demeanor. Join a team focused on comfort, dignity, and smooth transitions for residents.