Resident Compliance & Enforcement Specialist

FirstService Residential; Corona (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

401K match

Paid time off

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

HSA

FSA

Job summary

FirstService Residential in Corona, CA is seeking a Community Enforcement Coordinator to oversee enforcement processes, inspections, and homeowner communications within our managed communities.

The role requires strong communication, experience in property management or related field, excellent customer service, and the ability to manage multiple tasks and deadlines while coordinating with boards and vendors.

Qualifications

• Must have assertive yet empathetic communication, clear expectations, and professionalism.
• Have some experience in property management and/or closely related field.
• Possesses exceptional customer service experience.
• Excellent written and oral communication skills and customer service skills.
• Must be able to handle multiple tasks.
• Must be able to handle deadlines and pressure of the position.
• Must be proficient with Microsoft Office, including Word, Access and Excel at an intermediate level.
• Must have reliable transportation; possess current California driver’s license and the current state mandated vehicle insurance.
• Must have the ability to effectively communicate with the Board, vendors and clients, verbally and through written correspondence.
• Must be detail oriented.

Responsibilities

• Communicate openly and respectfully with coworkers, residents, and partners; keep stakeholders informed of progress and timelines.
• Be open to feedback and adjust to evolving community needs.
• Maintain strong relationships with the Board and Management Team; support daily operations, compliance, and architectural review.
• Conduct regular drives to ensure compliance with community standards and procedures.
• Use company software to manage calendar and resident records, including violations and enforcement actions.
• Prepare and send violation letters within required timeframes; meet deadlines for packets and hearings.
• Develop reports and enforcement packets; attend and lead enforcement meetings as required.
• Coordinate the design review process with applicants; prepare meeting packets and notify decisions.
• Meet homeowners to support compliance with architectural modifications; provide timely follow-up.
• Complete additional duties as assigned by the Board or management.
• Maintain reliable transportation and a valid driver’s license.

Skills

Assertive communication

Customer service

Written & verbal communication

Multitasking

Detail oriented

Deadline management

Education

High school diploma

College degree preferred

Tools

Microsoft Word

Microsoft Access

Microsoft Excel

Job description

FirstService Residential in Corona, CA is seeking a Community Enforcement Coordinator to oversee enforcement processes, inspections, and homeowner communications within our managed communities.

The role requires strong communication, experience in property management or related field, excellent customer service, and the ability to manage multiple tasks and deadlines while coordinating with boards and vendors.