Resident Case Manager & Crisis Intervention Advocate

Castle Rock Home Care Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Castle Rock Home Care Inc seeks a dedicated social services professional to provide case management and crisis intervention for residents. You will conduct regular meetings, advocate for clients, and coordinate referrals to community agencies to ensure comprehensive support.

Responsibilities include arranging medical, legal, employment and educational appointments, maintaining resident records, and preparing daily, weekly and monthly reports.

Qualifications

• Bachelor's degree in Social Work, Mental Health, Psychology or related field.
• At least five years of administrative leadership or supervisory experience.
• Experience in crisis intervention or domestic violence preferred.
• Strong organizational, problem solving, and written/oral communication skills.

Responsibilities

• Providing case management and crisis intervention services.
• Conducting regular meetings with residents to provide advocacy services and informative referrals of community agencies and organizations.
• Assisting residents in arranging medical, legal, employment, and educational appointments.
• Working with various agencies to provide full services to residents.
• Provide supportive crisis counseling and emotional support to residents.
• Complete hotline caller screenings for placement.
• Maintain updated resident records and prepare daily, weekly, and monthly reports which includes intakes and case notes.
• Adhere to all policies and procedures and ensure reporting of suspected child abuse and neglect as required.
• Conduct client orientation prior to residential placement and explain house rules and expected behaviors.
• Advocate for clients and arrange transportation if necessary.
• Performs as backup for hotline intake calls if needed.
• Adheres to housekeeping and safety rules and policies.
• Maintain client confidentiality with callers, residents, and shelter staff and volunteers.

Skills

Organizational skills

Problem solving

Written communication

Oral communication

Education

Bachelor's degree in Social Work, Mental Health, Psychology or related field

Job description

Castle Rock Home Care Inc seeks a dedicated social services professional to provide case management and crisis intervention for residents. You will conduct regular meetings, advocate for clients, and coordinate referrals to community agencies to ensure comprehensive support.

Responsibilities include arranging medical, legal, employment and educational appointments, maintaining resident records, and preparing daily, weekly and monthly reports.