Community Case Manager: Counseling & Crisis Support

ICL; New York (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Generous PTO

Wellness Programs

Learning & Career Development

Commuter Benefits

Flexible spending plans

Pet insurance optional

Job summary

ICL is seeking a dedicated professional to work in a community-based, on-site role providing direct services to individuals with mental health needs. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help clients access medical, social, educational, vocational, and financial resources.

The role requires comprehensive experience in counseling, case management, and crisis intervention, with duties performed largely independently under general

Qualifications

• Bachelor's degree in a human services field required
• Associate’s degree in a human services field and two years of full-time direct service experience
• High school diploma/GED and four years of full-time human services experience
• Experience providing direct services to individuals with mental health needs, including counseling, case management, crisis intervention, and service coordination

Responsibilities

• Conduct home visits to provide supportive counseling and independent living assistance
• Help consumers modify behaviors, build insight, and develop coping skills
• Assess needs, gather medical/psychosocial information, and develop individualized service plans
• Maintain accurate case records, documentation, assessments, and quarterly reviews
• Provide 1:1 and group counseling using cognitive-behavioral and skills-training techniques
• Coordinate services with care managers, ICL staff, and external providers
• Assist consumers in accessing community resources, benefits, and vocational opportunities
• Perform crisis assessment and intervention; refer to appropriate services
• Accompany consumers to medical, social service, and government appointments
• Report incidents and complete incident documentation per policy
• Conduct safety and cleanliness inspections of consumer residences
• Plan and facilitate recreational or social activities
• Participate in meetings, supervision, and required training
• Advocate for consumer needs within ICL and with external providers
• Perform other related duties as assigned
• Equal Opportunity Employer Know Your Rights notice from the Department of Labor

Job description

ICL is seeking a dedicated professional to work in a community-based, on-site role providing direct services to individuals with mental health needs. The position involves home visits, counseling, service coordination, crisis intervention, and advocacy to help clients access medical, social, educational, vocational, and financial resources.

The role requires comprehensive experience in counseling, case management, and crisis intervention, with duties performed largely independently under general