Crisis & Community Resource Case Manager

Mount-View-Assisted-Living; City of Rochester (NY); On-site; USD 50,000 - 72,000; Full time

Job summary

Mount-View-Assisted-Living is seeking a Case Manager to coordinate comprehensive support services for residents and their families. You will assess needs, build relationships, and link to community resources, working with a multidisciplinary team to ensure continuity of care.

The role emphasizes advocacy, crisis intervention, and helping residents achieve well-being, safety, and enhanced quality of life through individualized plans and thorough documentation.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or a related field.
• At least one year of case management or social services experience, preferably within Long Term Care settings.
• Knowledge of crisis intervention techniques and mental health support strategies.
• Familiarity with Elderly support systems including Medicaid and Social Security as well as admission and discharge planning processes.
• Strong communication and interpersonal skills to effectively engage with clients and multidisciplinary teams.

Responsibilities

• Conduct comprehensive assessments of clients’ social, emotional, and health needs to develop individualized care and admission and discharge plans.
• Coordinate and monitor services by collaborating with healthcare providers, social service agencies, and community organizations to ensure clients receive appropriate support.
• Provide crisis intervention and conflict resolution to address immediate client needs and stabilize challenging situations.
• Maintain detailed case records and documentation to track client progress, service delivery, and outcomes in compliance with regulatory standards.
• Advocate for clients’ rights and access to resources, including mental health services, child welfare programs, and other human services.

Skills

Case management

Social services knowledge

Crisis intervention

Conflict resolution

Communication skills

Education

Bachelor's degree in Social Work / Human Services / related field

Tools

Electronic case management systems

Data reporting tools

Job description

Mount-View-Assisted-Living is seeking a Case Manager to coordinate comprehensive support services for residents and their families. You will assess needs, build relationships, and link to community resources, working with a multidisciplinary team to ensure continuity of care.

The role emphasizes advocacy, crisis intervention, and helping residents achieve well-being, safety, and enhanced quality of life through individualized plans and thorough documentation.