Resident Admissions Concierge

PACS Group; United States; On-site; USD 28,000 - 48,000; Full time

Job summary

PACS Group is hiring an Admissions Assistant to welcome new residents and coordinate the admissions process. You will support the Admissions Coordinator, interact with families, hospitals, and referral sources, and help verify insurance and eligibility while maintaining accurate records.

The role emphasizes empathy, organization, and cross-department collaboration to ensure a smooth transition for residents. Microsoft Office and EHR experience are valued, with attention to confidentiality.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Admissions

Healthcare experience

Communication

Organizational skills

EHR systems

Tools

Microsoft Office

EHR software

Job description

PACS Group is hiring an Admissions Assistant to welcome new residents and coordinate the admissions process. You will support the Admissions Coordinator, interact with families, hospitals, and referral sources, and help verify insurance and eligibility while maintaining accurate records.

The role emphasizes empathy, organization, and cross-department collaboration to ensure a smooth transition for residents. Microsoft Office and EHR experience are valued, with attention to confidentiality.