Admissions Concierge — Long-Term Care

PACS Group; United States; On-site; USD 38,000 - 56,000; Full time

Job summary

PACS is seeking an Admissions Assistant to ensure a smooth transition for new residents and their families. You will support the Admissions Coordinator and work closely with interdisciplinary teams to manage admissions efficiently and empathetically.

The role requires strong communication, attention to detail, and familiarity with Medicare/Medicaid and insurance verification processes, with proficiency in EHR systems and Microsoft Office.

Qualifications

• Experience in admissions, healthcare, or long-term care strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records per regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff for a seamless admissions experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers for timely transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Customer service

Attention to detail

Microsoft Office

EHR systems

Tools

EHR systems

Microsoft Office

Job description

PACS is seeking an Admissions Assistant to ensure a smooth transition for new residents and their families. You will support the Admissions Coordinator and work closely with interdisciplinary teams to manage admissions efficiently and empathetically.

The role requires strong communication, attention to detail, and familiarity with Medicare/Medicaid and insurance verification processes, with proficiency in EHR systems and Microsoft Office.