Residences Front Desk Lead: Guest Experience & Hospitality

Snowmass Club; Colorado; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Potential Housing

401(k)

Bus Pass Discount

Restaurant Discounts

Free Parking

Employee Meals

Gym Access

Job summary

Snowmass Club in Snowmass Village, CO, is seeking a Front Desk Reception Agent for the Residences program. You will warmly register owners and guests, handle requests, coordinate with housekeeping and engineering, and maintain knowledge of residences and amenities to enhance every guest experience.

This non-exempt, full-time role emphasizes discretion, professional composure, and strong teamwork in a hospitality-first environment with opportunities for housing and benefits.

Qualifications

• Strong interpersonal and communication skills required.
• Excellent customer service and hospitality mindset.
• Ability to maintain discretion and confidentiality.

Responsibilities

• Register owners and guests with a warm, personalized welcome.
• Coordinate with Housekeeping and Engineering for check-outs and special requests.
• Monitor room status and communicate updates to departments.
• Provide knowledge of club facilities and amenities to guests.

Skills

Strong interpersonal skills

Exceptional customer service

Attention to detail

Anticipate guest needs

Professional demeanor under pressure

Job description

Snowmass Club in Snowmass Village, CO, is seeking a Front Desk Reception Agent for the Residences program. You will warmly register owners and guests, handle requests, coordinate with housekeeping and engineering, and maintain knowledge of residences and amenities to enhance every guest experience.

This non-exempt, full-time role emphasizes discretion, professional composure, and strong teamwork in a hospitality-first environment with opportunities for housing and benefits.