Guest Experience Agent — Mountain Resort Front Desk

Alterra Mountain Company; Utah; Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Free Solitude season pass for you and

Résumé du poste

Solitude Mountain Resort is seeking a friendly Front of House Agent to manage reception and clerical tasks for the lodging building. As the first contact for guests, you will ensure a positive first impression and outstanding service throughout arrivals, departures, and daily operations.

Ideal candidates bring guest service experience, strong communication, and the ability to multitask in a dynamic environment.

Qualifications

• Previous guest service experience preferred.
• Excellent verbal and written communication skills.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsabilités

• Deliver exceptional guest service.
• Handle arrivals and departures, assisting with guest accounting.
• Answer inbound and in-house phone calls, book reservations, and assist with inquiries.
• Respond promptly to guest requests and inquiries via email.
• Log maintenance requests and follow up on completion.
• Prepare daily occupancy and arrival/departure reports.
• Maintain lobby coffee service and assist in mailroom operations.
• Perform light housekeeping to keep lobby and back areas clean.
• Provide bell service and valet assistance as needed.

Connaissances

Guest service

Verbal communication

Written communication

Problem solving

Attention to detail

Flexibility

Physical stamina

Multitasking

Independent work

Computer skills

Outils

Microsoft Office

Description du poste

Solitude Mountain Resort is seeking a friendly Front of House Agent to manage reception and clerical tasks for the lodging building. As the first contact for guests, you will ensure a positive first impression and outstanding service throughout arrivals, departures, and daily operations.

Ideal candidates bring guest service experience, strong communication, and the ability to multitask in a dynamic environment.