Guest Experience Concierge | Flexible Schedule & Ski Pass

The Westin Riverfront Resort & Spa; Snowmass Village (CO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Accident Insurance

Life Insurance

401(K) Plan with Employer Match

Paid Time Off

Paid Sick Time

Career Development

Employee Discounts

Sabbatical Program

Referral Program

Employee Assistance Program

Job summary

East West Hospitality is seeking a Front Desk Agent for Snowmass Mountain Lodging in Snowmass Village, CO. The role focuses on warm guest reception, smooth check-ins/outs, and supporting concierge requests to ensure a seamless stay.

Responsibilities include handling payments, pre-arrival communication, and coordinating with maintenance and housekeeping. Typical duties also cover package handling and assisting with arrivals/departure inspections while maintaining a welcoming reception area.

Qualifications

• Guest Services experience not required but recommended.
• Good communication skills (verbal, listening, writing).
• Basic computer knowledge: Microsoft Word, Teams, Excel.

Responsibilities

• Warmly welcome guests and owners, ensuring smooth arrivals, departures, and concierge support.
• Manage check-ins, check-outs, payments, and pre-arrival communication for a seamless stay.
• Address maintenance and housekeeping requests, conduct property inspections several times a day.
• Sort and deliver packages, and maintain a tidy, welcoming reception area.
• Assist with arrival/departure inspections and other duties as needed.
• Assist with package/luggage delivery with packages up to 100lbs.

Skills

Hospitality mindset

Verbal communication

Written communication

Tools

Microsoft Word

Microsoft Teams

Excel

Job description

East West Hospitality is seeking a Front Desk Agent for Snowmass Mountain Lodging in Snowmass Village, CO. The role focuses on warm guest reception, smooth check-ins/outs, and supporting concierge requests to ensure a seamless stay.

Responsibilities include handling payments, pre-arrival communication, and coordinating with maintenance and housekeeping. Typical duties also cover package handling and assisting with arrivals/departure inspections while maintaining a welcoming reception area.