Residence-Based Customer Solutions Manager (Pharma)

Bayer; Cape Coral (FL); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Vision and dental coverage

Job summary

Bayer is seeking a qualified professional in the United States to oversee daily Order-to-Bill and Bill-to-Cash operations for Hematology and Specialty Pharma. The role emphasizes reliable supply, compliant service delivery and high customer satisfaction, with NDC-12 readiness across data, systems, traceability and pricing programs.

You will collaborate with IT, Master Data, Regulatory, Finance and commercial teams, drive process improvements, and coordinate readiness activities.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Customer solutions

SAP/ERP

Regulated pharma

Serialization

Cross-functional coordination

Stakeholder management

Education

Master’s degree+

Tools

EDI/API interfaces

Serialization systems

Master data management

Job description

Bayer is seeking a qualified professional in the United States to oversee daily Order-to-Bill and Bill-to-Cash operations for Hematology and Specialty Pharma. The role emphasizes reliable supply, compliant service delivery and high customer satisfaction, with NDC-12 readiness across data, systems, traceability and pricing programs.

You will collaborate with IT, Master Data, Regulatory, Finance and commercial teams, drive process improvements, and coordinate readiness activities.