Residence-Based Customer Solutions Manager II (US)

Bayer; City of Utica (NY); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

PTO

Sick leave

Job summary

Bayer in the United States is seeking a Supply Chain Operations Lead to oversee Order-to-Bill and Bill-to-Cash processes for Hematology and Specialty Pharma portfolios, ensuring reliable supply and compliant service delivery. You will coordinate data, systems, traceability, and government pricing workstreams to achieve readiness and strong customer satisfaction.

In this role, you will partner with IT, Master Data, Quality, Regulatory, and Finance teams to drive process improvements and readiness

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions.
• Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority.
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues;
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Cross-functional coordination

Stakeholder management

Regulatory/compliance awareness

Problem-solving

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer in the United States is seeking a Supply Chain Operations Lead to oversee Order-to-Bill and Bill-to-Cash processes for Hematology and Specialty Pharma portfolios, ensuring reliable supply and compliant service delivery. You will coordinate data, systems, traceability, and government pricing workstreams to achieve readiness and strong customer satisfaction.

In this role, you will partner with IT, Master Data, Quality, Regulatory, and Finance teams to drive process improvements and readiness