Residence-Based Customer Solutions Manager II — Pharma Ops

Bayer; Tipton (IN); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash processes for the US Hematology and Specialty Pharma portfolio, ensuring reliable supply and compliant service delivery. You will coordinate with Data, Systems, Traceability, and Government Pricing workstreams to achieve readiness and high customer satisfaction.

You will drive process improvements, work with IT and business partners, and manage cross-functional dependencies to ensure accurate data, contracts,

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience.
• Alternatively, a Bachelor’s degree with equivalent relevant experience.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Cross-functional coordination

Stakeholder management

Regulatory/compliance mindset

Problem solving

Communication skills

Education

Master’s degree in Business/SCM/Healthcare/IS

Bachelor’s degree + relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/traceability

Job description

Bayer is seeking an operations leader to oversee daily Order-to-Bill and Bill-to-Cash processes for the US Hematology and Specialty Pharma portfolio, ensuring reliable supply and compliant service delivery. You will coordinate with Data, Systems, Traceability, and Government Pricing workstreams to achieve readiness and high customer satisfaction.

You will drive process improvements, work with IT and business partners, and manage cross-functional dependencies to ensure accurate data, contracts,