Residence-Based Customer Solutions Manager II - Pharma Ops

Bayer; Fontanelle (NE); Sur place; USD 118 000 - 177 000; Plein temps

Avantages offerts par ce poste

Health care

Vision

Dental

Retirement plan

Paid time off

Résumé du poste

Bayer, Division: Pharmaceuticals, is seeking a senior operations professional to manage Order‑to‑Bill and Bill‑to‑Cash for the US Hematology and Specialty Pharma portfolio. You will ensure reliable supply, compliant service delivery and high customer satisfaction, coordinating Data, Systems, Traceability & Special Programs workstreams.

You will lead cross‑functional efforts across IT, Master Data, Quality, Regulatory and Commercial functions to optimize processes, improve controls and readiness

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments with serialized, specialty, temperature‑sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.

Responsabilités

• Oversee and execute daily Order‑to‑Bill and Bill‑to‑Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash‑collection support.
• Maintain oversight of third‑party operations and serve as escalation point for operational, customer, supply and billing issues.
• Collaborate with cross‑functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, pricing and government programs.
• Align cross‑functional requirements and standards with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners.
• Lead integrated cluster plans, manage project risks, decisions, dependencies, readiness metrics and escalation paths for PMO and leadership.
• Maintain alignment with industry discussions regarding NDC‑12 implementation and Bayer’s readiness.

Connaissances

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Cross-functional collaboration

Regulatory/compliance awareness

Formation

Master’s degree in Business/Supply Chain/Healthcare/Info Systems

Bachelor’s degree with relevant experience

Outils

SAP/ERP

Master Data

System Interfaces

Description du poste

Bayer, Division: Pharmaceuticals, is seeking a senior operations professional to manage Order‑to‑Bill and Bill‑to‑Cash for the US Hematology and Specialty Pharma portfolio. You will ensure reliable supply, compliant service delivery and high customer satisfaction, coordinating Data, Systems, Traceability & Special Programs workstreams.

You will lead cross‑functional efforts across IT, Master Data, Quality, Regulatory and Commercial functions to optimize processes, improve controls and readiness