Residence-Based Customer Solutions Manager II | Pharma Ops

Bayer; Boise (ID); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement

Paid time off

Sick leave

Job summary

Bayer is seeking a seasoned operations leader in the US to oversee daily Order-to-Bill and Bill-to-Cash processes for hematology and specialty pharma, ensuring reliable supply and compliant service delivery.

You will coordinate across master data, SAP interfaces, and government pricing programs, driving improvements, launches, and readiness across multiple workstreams while engaging with IT, Quality, Regulatory, and Commercial teams.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of experience.
• Experience in pharmaceutical customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner-managed, 3PL-supported, or contract-controlled supply models.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, translating regulatory, data and system requirements into practical actions.
• Strong cross-functional coordination, communication and stakeholder management skills across seniority levels.
• Proactive, forward-thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations and escalate issues as needed.
• Drive compliant process improvements, support launches and new business or supply models, and act as a SME for contracts and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored customer solutions; engage account managers, sales, finance, and marketing.
• Coordinate NDC-12 impact assessments across master data, SAP and system interfaces, pricing and government programs.
• Align requirements and controls with IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial and external partners.
• Lead integrated cluster plans with risks, decisions, readiness metrics and escalation paths for PMO and leadership.
• Stay aligned with industry discussions on NDC-12 and evolving external expectations.

Skills

Cross-functional coordination

Stakeholder management

Communication

Regulatory knowledge

Education

Master’s degree in Business/Supply Chain/Healthcare/Information Systems

Bachelor’s degree with relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Inventory management

Job description

Bayer is seeking a seasoned operations leader in the US to oversee daily Order-to-Bill and Bill-to-Cash processes for hematology and specialty pharma, ensuring reliable supply and compliant service delivery.

You will coordinate across master data, SAP interfaces, and government pricing programs, driving improvements, launches, and readiness across multiple workstreams while engaging with IT, Quality, Regulatory, and Commercial teams.