Reservations & Upsell Specialist

The Lodging Company Vacations, Inc.; Indiana; Presencial; USD 25 000 - 35 000; Tempo integral

Resumo da oferta

The Lodging Company Vacations, Inc. is seeking a reservations agent to handle inbound calls and website leads, offering friendly, professional service and accurate bookings.

You will upsell optional services, log details in the reservation system, and maintain knowledge of policies, rates, promotions, and travel terms. Weekend and holiday shifts are required, with strong English communication and multitasking abilities.

Qualificações

• Must have strong interpersonal, communication and listening skills.
• Must have a passion for sales. Experience in sales is a definite asset.
• Must be able to learn and adapt quickly in a fast paced environment.
• Able to multi-task with exceptional attention to detail.
• Must have excellent time management skills.
• Previous experience in customer service is required, preferably in hotel reservations or front desk environment.
• Must have an excellent command of the English language.
• A second language is an asset.
• Above average computer skills are required.
• Be flexible with work schedule and shifts which will include weekends and holidays and varying work hours.
• Well organized and have strong decision making abilities.
• Patience and Empathy: Reservation agents might have to deal with confused or irate customers.

Responsabilidades

• Act as a representative of the Company and upsell and promote all extra services that TLC offers from time to time. ex. Lift tickets, Travel Insurance, Shuttles, etc.
• Respond to calls and emails while maintaining standards provided and with an appropriate level of efficiency and sales technique.
• Effectively listen to clients and understand their needs.
• Provide appropriate reservations and/or booking solutions with a friendly and personalized approach. Process payments where required.
• Proper logging of information on calls received and maintenance of detailed and accurate internal records.
• Be able to transform telephone and email inquiries about accommodations into bookings and future business where available.
• Process reservations and accurately enter them into the reservation system provided.
• Resolve issues for customers even if they are not their clients.
• Counsel clients on terms and conditions of travel e.g. cancellation policies.
• Perform other related duties assigned by the Management team.

Conhecimentos

Interpersonal skills

Communication

Listening

Sales mindset

Fast learner

Multi-tasking

Time management

English proficiency

Computer skills

Flexibility with shifts

Organization

Patience and empathy

Formação académica

High school diploma

Some college experience

Computers/languages courses a+ asset

CTA/CTC asset

Ferramentas

Reservation system

CRM

MS Office

Descrição da oferta de emprego

The Lodging Company Vacations, Inc. is seeking a reservations agent to handle inbound calls and website leads, offering friendly, professional service and accurate bookings.

You will upsell optional services, log details in the reservation system, and maintain knowledge of policies, rates, promotions, and travel terms. Weekend and holiday shifts are required, with strong English communication and multitasking abilities.