Reservation Specialist I

Target Hospitality; Texas; On-site; USD 32,000 - 42,000; Full time

Job summary

Target Hospitality in Wisconsin is seeking a friendly front desk agent to greet guests, manage reservations, and provide information about lodge amenities and services.

The ideal candidate has customer service experience, strong communication skills, the ability to multitask across systems, and a detail-oriented, team-friendly work style in a fast-paced environment.

Qualifications

• At least 1 year of experience in customer service or hotel/resort reservations.
• Able to follow department goals and deliver exceptional customer service.
• Excellent communication, phone manners, and time-management skills.
• Strong multitasking ability across multiple systems in a fast-paced environment.
• Detail-oriented, energetic, and self-motivated with accurate typing.
• Ability to work independently and in a professional team.
• Proficient in written and spoken English.

Responsibilities

• Answer incoming calls in a friendly, energetic, and efficient manner.
• Provide guests with information regarding lodge amenities and services.
• Input reservations using INNfinity and other LMS systems.

Skills

Customer service

Communication skills

Multitasking

Time management

Typing

Teamwork

Written and spoken English

Tools

INNfinity LMS

Job description

Responsibilities

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Provide guests with information concerning the lodge amenities and services.
• Obtain the necessary information from guests and utilize INNfinity and any other relevant Lodging Management System (LMS) to input reservations.

Requirements

• The ideal candidate will have a least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Effective in following and achieving department goals.
• Exceptional Customer Service skills are essential for this position.
• Excellent communication skills, pleasant phone manners, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
• Detail-oriented, energetic, and self-motivated, able to type efficiently and accurately.
• Effective multitasking while remaining detail-oriented.
• Ability to work independently as well as with a team of professionals.
• Ability to communicate effectively; written and orally in English.

Target Hospitality will modify this job description to reasonably accommodate any individual.