Upscale Hotel Reservations Specialist

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Montage Hotels & Resorts is seeking a Reservations Agent to be the voice of the hotel, handling guest inquiries and reservations with professionalism and courtesy. The role involves inputting reservation data, coordinating with multiple departments, and upselling rooms to maximize revenue.

Upscale property experience and strong communication are highly valued, with MS Office proficiency required. This on-site position in Laguna Beach, CA offers an opportunity to contribute to an elevated guest

Qualifications

• Minimum of two years’ experience in a customer service role.
• Upscale hotel experience preferred.
• Excellent telephone etiquette and verbal and written communication skills.
• Knowledge of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Take guest reservations in a professional and courteous manner.
• Input and organize reservation information via logs, internet, travel agency requests, and reception.
• Upsell hotel rooms to maximize revenue per company policy.
• Answer and direct in-bound calls; coordinate with email and fax systems.

Skills

Customer service

Telephone etiquette

Verbal & written communication

Education

High school diploma

Tools

MS Office

Job description

Montage Hotels & Resorts is seeking a Reservations Agent to be the voice of the hotel, handling guest inquiries and reservations with professionalism and courtesy. The role involves inputting reservation data, coordinating with multiple departments, and upselling rooms to maximize revenue.

Upscale property experience and strong communication are highly valued, with MS Office proficiency required. This on-site position in Laguna Beach, CA offers an opportunity to contribute to an elevated guest