Reservations Supervisor

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Peppermill Resort Spa Casino in Reno is looking for a Reservations Supervisor to supervise agents and ensure efficient service to guests. This in-person role requires excellent communication skills and two or more years in front desk or reservations.

The ideal candidate will excel in managing a team and addressing guest needs while providing training and coaching to agents.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D required.
• Two or more years’ experience in front desk or reservations preferred.
• Experience in customer service and public relations preferred.
• Ability to learn and use various computer applications effectively.
• Must communicate clearly and effectively in English.

Responsibilities

• Supervise and coach reservations agents.
• Oversee the reservations team and ensure excellent guest service.
• Communicate effectively with guests and coworkers.
• Conduct interviews and evaluate Reservation Agents.
• Assist with inputting reservations and monitoring rates.

Skills

Customer service

Communication skills

Problem-solving

Education

High School Diploma or G.E.D

Tools

LMS

CMS/ACSC

TIX

Job description

The Reservations Supervisor is responsible for supervising Reservations agents ensuring they provide efficient and friendly service to all guests.

This is an In-Person position only.

Duties

• Supervise, direct, and coach all agents, providing them feedback, recommendations, and assistance.
• Oversee the reservations team, ensuring excellent guest service by managing service difficulties and prioritizing guest needs.
• Effectively communicate with guests, coworkers and management via email and profile notes.
• Conduct interviews, train, and evaluate Reservation Agents.
• Conduct one on one training with agents.
• Assist with inputting reservations and monitoring and adjusting rates.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D required.
• Two or more years’ experience in front desk or reservations are preferred.
• Experience in customer service, public relations and excellent communication skills preferred.
• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
• Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.
• Must be able to communicate clearly and effectively in English.