Upscale Hotel Reservations Specialist

Montage International; Laguna Beach, Northern (CA, KY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Montage International invites applications for a Reservations Agent who will be the voice of the hotel when guests inquire about bookings. You will take reservations professionally, using proper hotel verbiage and delivering courteous service.

You will input and organize reservation information, coordinate with sales and reception, handle group reservations, block rooms, and upsell offerings to maximize guest satisfaction and revenue in an upscale setting.

Qualifications

• High school Diploma or equivalent required.
• Minimum of two (2) years’ experience in a customer service role required.
• Previous experience working in an upscale hotel preferred.
• Excellent telephone etiquette and verbal and written communication skills required.

Responsibilities

• Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards.
• Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up.
• Accommodating in-house guest requests, ensuring a high level of guest satisfaction.
• Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system.
• Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence.
• Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy.

Skills

Customer service

Telephone etiquette

Verbal communication

Written communication

Education

High school Diploma or equivalent

Tools

Microsoft Office

Job description

Montage International invites applications for a Reservations Agent who will be the voice of the hotel when guests inquire about bookings. You will take reservations professionally, using proper hotel verbiage and delivering courteous service.

You will input and organize reservation information, coordinate with sales and reception, handle group reservations, block rooms, and upsell offerings to maximize guest satisfaction and revenue in an upscale setting.